Business Decides $3500 Fine plus for Bad Review

Staff Writer, DL Mullan

Consumer Report

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When a customer orders and pays for a product they never receive, cannot get in touch with the company's customer service, and goes through Paypal for a transaction reimbursement, a customer is going to complain.

KlearGear.com in it's 2013 website agreement, which the original clause was later removed, wrote as part of the customer's rules states:

"In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com, its reputation, products, services, management or employees."

Three and half years later, the company is going after a customer for doing the right thing and complaining on RipoffReport.com. The fine for telling the truth is $3500 and the company also turned the couple into all three Credit Bureaus for non-payment for items they never received.

This situation is clearly one of vengeance and blackmail especially grandfathering a customer in over three years later, but the Credit Bureaus aren't seeing the circumstances that way and have ruined the customer's credit.  

Moral of the story: we need better regulations and oversight of the credit agencies and their information as well as to read the user agreement and not to buy from anyone who contracts you into give up your Rights.

I hope the customer gets a lawyer... and sues the pants off everyone involved.

Source: Yahoo!